Jira Service Management Cloud Basics

Get started with Jira Service Management Cloud

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TOTAL PLAYTIME: 10 mins

Get up and running with Jira Service Management Cloud fast. This training series enables you to get started quickly with the new ITSM project template. You’ll learn basic tasks to set up an ITSM project, better understand how Opsgenie features power modern incident management, and see how to set up for change management, so you can work more closely with your DevOps teams.

Audience

This course is right for you if you’re a Jira Administrator, team manager, project manager, service desk manager, or service project manager.

Objectives

After attending this course, attendees should be able to:

  • Create a Jira Service Management Cloud ITSM project
  • Customize your portal in Jira Service Management Cloud
  • Add a logo to your portal in Jira Service Management Cloud
  • Set up email requests in Jira Service Management Cloud
  • Set up a service in Jira Service Management Cloud
  • Add a team member in Jira Service Management Cloud
  • Set up your profile to get notifications in Jira Service Management Cloud
  • Set up a response team in Jira Service Management Cloud
  • Assign an owner team to a service in Jira Service Management Cloud
  • Connect a CI/CD pipeline to Jira Service Management Cloud
  • Add change approvers to a service in Jira Service Management Cloud



Topics

  • Jira Service Management Cloud ITSM projects
  • Incident management in a Jira Service Management Cloud ITSM project
  • Change management in a Jira Service Management Cloud ITSM project

Prerequisites

Experience using Jira Cloud and/or any of the following courses:

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