JQL in Jira Service Desk


JQL in Jira Service Desk

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53 min
First, learn the basics of Jira Query Language (JQL), including operators, functions, and keywords. Then move on to the usage of relative and calendar functions and the rules and caveats of combing them. Finally, apply complex JQL queries specifically to Service Desk including SLA status and time. You will also explore typical use cases and troubleshooting scenarios. It is useful for all levels of audience, but particularly Service Desk agents and administrators.

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   Jira Service Desk is now Jira Service Management.
   Content in this course mentions Jira Service Desk, but is still relevant to Jira Service Management.