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SLAs in Jira Service Management


SLAs in Jira Service Management

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90 min
First, learn what SLAs are and why they’re used. Then learn how to create, configure and use both out-of-box SLAs and custom ones for specific use cases. Dive deep into the SLA lifecycle and related JQL functions and caveats. Finally, put it all together to monitor, report, and tune SLAs so you can deliver timely service and increase customer satisfaction.

You can earn an Atlassian Pro Skills badge after taking this course.