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Using Confluence for Documentation and Knowledge Bases


Using Confluence for Documentation and Knowledge Bases

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61 mins
Learn how to ensure your documentation-type content is easy to manage and consume. This Skillbuilder covers useful techniques to surface relevant documentation and standardize your content using templates and blueprints. It includes how to set up a knowledge-base in Confluence for self-service customer support in Jira Service Desk. It is useful for both Confluence Server Administrators and Confluence Cloud Administrators. You can earn an Atlassian Pro Skills badge after taking this course.

   Jira Service Desk is now Jira Service Management.
   Content in this course mentions Jira Service Desk, but is still relevant to Jira Service Management.